When it comes to our customers, a 1-year industry standard warranty just isn’t good enough. That’s why all Polygon Northwest homes are backed by our exclusive Triple Service Program, providing service on your home for 3 full years.
Do you have a home repair request or a question for our Warranty team? Please visit our Service Request Web Site to open a case and our customer service coordinator will contact you.
For any questions relating to emergency service coverage, please call 1-800-765-9466 in Washington or 1-800-891-4701 in Oregon at any time, 24 hours a day, seven days a week, including holidays.
At William Lyon Homes, we are dedicated to maintaining high standards of quality in each home that we build. Equally important is our commitment to customer service. A representative from our Warranty Department will contact you within 3 business days from submitting your service request(s).
Please input you sign-in username and password below and click. Continue to provide a description of your service request(s).
We have recently upgraded our Request For Service management system. William Lyon Homes along with SiteOne Services, have created a homeowner specific web-site where you can manage the Warranty requests for your home.
Utilizing your SiteOne homeowner web-site you can:
New homeowners will receive an email from one of your Warranty Coordinators containing your new SiteOne Username and Password, along with other information about SiteOne. If you are an existing homeowner and do not currently have a username and password for SiteOne, please call the Warranty Service Department for your area and one of our Coordinators will help you with the process. The phone numbers for the Warranty office in your area are listed on the "Contact Us" page that may be accessed above.
Polygon Homes Warranty Service
As a Polygon Homeowner at one of our legacy communities, you will not receive an email with a user name or password for SITE ONE. Please return HOMEOWNER RESOURCES tab to the drop-down menu and select “OTHER” to be directed to the appropriate service request form submittal.