Privacy Policy

Updated December 20, 2019

William Lyon Homes (referred to as "us," "we," and "our") is committed to safeguarding your privacy online. We respect the confidentiality of personal information we collect from visitors to this Website the "Website." In addition, we also provide, through our website, physical offices, over the phone, and any other methods we may seem fit, various services to you, as a consumer (collectively the "Service"). Any personal information collected through our Service is voluntarily given by you to us through the Website or other means in order to obtain information about our homes or to request warranty service. The information provided is accessible only by designated staff or agents of our organization who will respond to your request.

It is important to recognize that "perfect security" does not exist on the Internet. This statement is provided to clarify our commitment to protecting the security of the personal information you provide.

This Privacy Policy addresses the following:

Personal Information that We May Collect

How We Collect and Use Your Information

    Information You Give Us

    Anonymously Collected Data

Information Sharing and Disclosure

Targeted Advertising

Data Retention

Your Choices, Opting-Out, Reviewing or Making Changes to Your Information

How We Protect Your Information

Links to Other Sites and Social Media

Compromise of PII

Notification Procedures

Children Under the Age of 18

California Residents: Your California Privacy Rights

    California Do Not Track Disclosures

    California Residents: Your Request Rights

FOR NEVADA RESIDENTS

IMPORTANT INFORMATION FOR NON-US RESIDENTS

    Rights of EEA Residents

    International Data Transfers

Changes to Our Privacy Policy

Questions and Suggestions

Personal Information that We May Collect

We do collect certain personally identifiable information or "PII" about you. We may collect this in a variety of ways as described below . In addition, we may also collect, aggregate, and share "Non-PII" which is information that is aggregated, anonymized, de-identified and is unable to be readily identified to you. The amount and kind of information that we may collect will vary based on how you wish to use our Service and whether or not you choose to buy a home from us. For your convenience, we are listing the categories of PII that we may have collected these categories within the past 12 months and for what business purpose we do so:

Category

What We May Collect

How do we Collect it?

What Business Purpose

Identifiers.

A real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol ("IP") address, email address, account name, Social Security number, driver's license number.

We generally collect this information about you at the start of any business relationship with us, such as getting your name, alias, postal address, or email address through forms. This information may also be sent to us by Third Parties (as defined below) who you have given your information to.

We may also collect your IP address through cookies on your device during your use of our Website.

Other, more sensitive information like your social security number will only be requested in certain situations, such as for select vendors/contractors or prior to tax documents we may file for you as part of the purchase process.

We use identifiers to determine who you are, where you are, and how to best contact you and answer any questions or concerns you may have about our homes or Services.

In addition, there may be some circumstances where we need specific identifiers for tax documents.

Finally, we may use some of this information, like your name and email, to identify and alert you of any of our homes that you may be interested in purchasing. You can always unsubscribe from these email notices by clicking here.

Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)).

A name, signature, Social Security number, address, telephone number, driver's license or state identification card number.

We generally collect this information about you at the start of any business relationship with us, such as getting your name, alias, postal address, or email address through forms. This information may also be sent to us by Third Parties (as defined below) who you have given your information to.

Other, more sensitive information like your social security number will only be requested in certain situations, such as for select vendors/contractors or prior to tax documents we may file for you as part of the purchase process.

We use identifiers to determine who you are, where you are, and how to best contact you and answer any questions or concerns you may have about our homes or Services.

In addition, there may be some circumstances where we need specific identifiers for tax documents.

Finally, we may use some of this information, like your name and email, to identify and alert you of any of our homes that you may be interested in purchasing. You can always unsubscribe from these email notices by clicking here.

Furthermore, we may use your phone number to contact you or respond to any requests or questions you have regarding our homes or Services.

Finally, your signature may be collected as part of an acknowledgement in order to get access to one of our model homes, and/or as part of an agreement.

Protected classification characteristics under California or federal law.

Age (40 years or older), citizenship, marital status, veteran or military status.

We collect this kind of information directly from you home buying process.

We use this information to help determine whether you are eligible for reduced pricing or our 55+ communities.

Commercial information.

Records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.

We collect this information from you after you have purchased one of our homes. This is limited to the purchase of your home, your insurance, and your use of our warranty service.

We collect and maintain this information about you from our transactions so we know who owns our homes, how they are protected and who we provide our warranty service to.

In addition, we may anonymize and aggregate some of this information to better inform us about our marketing and marketing team.

Internet or other similar network activity.

Browsing history, search history, information on a consumer's interaction with a website, application, or advertisement.

We may also collect your IP address through cookies on your device during your use of our Website. Similarly, we may collect other information through cookies, such as the type of device, what directed you to our Website, and whether or not you clicked on one of our advertisements.

We collect, aggregate and anonymize this information to better inform us about our marketing and marketing team.

Visitors to the Site may navigate the entire Site without using any of these features or providing any information.

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How We Collect and Use Your Information

PII You Give Us: As part of your use of our website and services, we may request that you provide us with your Personal Information as described below.

Online Forms

You will be provided with various online forms which the visitor can use to request information about the company or a specific development, and for homeowners to request warranty service. These forms will typically require you to input your name and contact information. Other forms may collect electronic signatures through the DocuSign platform. This information will be used to contact you and respond to any inquiries you may have about our homes, or respond to any requests homeowners may have for warranty service.

In Person

You may elect to visit us in person, for example, you may ask to see a model home. If you do this, we may collect your name, contact information, and signature in order to grant you access to the model home or address your question.

Third Parties

We may also collect PII about you from other third parties who initially collected such data, such as demographic firms, social media sites, advertising networks, and master developers. We use this PII to make our services and marketing efforts more efficient and personalized for you and to contact you about projects about which you have expressed an interest or that we believe you may have an interest in.

Purchasing a Home

If you elect to purchase a home from us, we may also collect certain additional PII from you, including any military service, veteran status, and your age (for certain communities), your employment and education information, citizenship information, financial information from you as part of the transaction. This information may also be used to help us determine what financing options may be appropriate for you. We may also retain certain commercial data regarding the transaction with you in order to provide benefits to you if you choose to purchase a home with us again, to provide warranty service, or to help you enroll in community platforms such as Front Steps.

Contacting Us

In addition to the methods listed above, you may give us PII when contacting us, such as your phone number, email address, name, and other PII relevant to your contact through our agents, phone lines, email, mail, or through social media postings. We may also respond to your requests and comments to us through social media, asking for further information in order to fulfill or respond to your requests.

General Uses

We generally use all the information you provide on an aggregated basis to do such things as operate our site, enhance our site, and to better understand the profile of our online audience. We may also use this data, to enhance your site experience on our site by displaying content and marketing messages that we believe will be of interest to you.

We also use your PII for our everyday business purposes such as security, analytics, optimization, operations, fraud detection and prevention, reporting, making back-ups and legal compliance.

In addition, we may use your information to do the following, with your permission and consent:

  • To register you for, and otherwise administer, a promotion, contest, sweepstakes, survey, incentive program or other feature.
  • To prevent, detect or investigate any fraudulent, abusive or illegal act.
  • In connection with any employment inquiry or application for employment you submit, to obtain background information about you and manage your relationship with William Lyon Homes.
  • In any other way we may describe in a supplemental notice when you provide the information.

Anonymously Collected Data: Any time you visit our Site, we or our service providers may automatically collect, store or accumulate certain Device Information and Usage Data. “Device Information” is information relating to the computer or device you are using when you access our Site, such as your computer’s IP address, your mobile device identifiers (including Apple IDFA or an Android Advertising ID), the type of browser and operating system you are using, the identity of your internet service provider, and your device and browser settings. “Usage Data” is data related to your use of the Site such as the pages you visit, the sites you use before or after visiting ours, your actions within the Site, the type of content or advertisements you have accessed, seen, forwarded and/or clicked on, WiFi connections, date and time stamps, log files, and diagnostic, crash, website, and performance logs and reports.

Device Information and Usage Data are collected through the following means:

Google Analytics

We use a tool called “Google Analytics,” a web analytics service provided by Google, Inc. (“Google”) to collect information about use of this Site. Google Analytics collects information such as how often users visit our Site, what pages are visited, and what other sites were visited prior to coming to our Site. We use the information we get from Google Analytics only to improve this Site. Google Analytics collects only the IP address assigned to you on the date you visit this Site, rather than your name or other identifying information. We do not combine the information collected through the use of Google Analytics with personally identifiable information. Although Google Analytics plants a permanent cookie on your web browser to identify you as a unique user the next time you visit this Site, the cookie cannot be used by anyone but Google. Google’s ability to use and share information collected by Google Analytics about your visits to this Site is restricted by the Google Analytics Terms of Use and the Google Privacy Policy. You can prevent Google Analytics from recognizing you on return visits to this Site by disabling cookies on your browser, however, please note that if you do this you may not be able to use the full functionality of this Site.

Log File Information

Log file information is automatically reported by your browser each time you access a web page. When you register with or view our Site, our servers automatically record certain information that your web browser sends whenever you visit any website. These server logs may include information such as your web request, Internet Protocol (“IP”) addresses or other device identifiers, browser information, Internet Service Provider (“ISP”), operating system, location, date/time stamp, clickstream data, referring/exit pages and URLs, domain names, landing pages, pages viewed, and other such information.

Mobile Analytics

We utilize third party analytics technology in our mobile applications which tracks usage and interactions within our mobile applications. This information helps provide insight into the use of such mobile applications and assists with our further improvement and development associated with the mobile application and William Lyon Homes.

We also collect some Usage Data and Device Information in a de-identified, aggregated form, which cannot be readily linked to your PII through the following methods:

Cookies Information

When you visit the Site, we may send one or more cookies – a small text file containing a string of alphanumeric characters – to your computer, tablet or mobile device, that uniquely identifies your browser and lets us help you log in faster and enhance your navigation through the Site. A cookie does not collect PII from you, and the information from the cookie is de-identified. Our Site, websites that may be linked through our Site, and third party technology used on our Site may use cookies for user authentication, promotional campaigns, keeping track of your information and preferences, and tracking other statistical usage information, such as time spent on a particular site or webpage and number of pages visited. We use both session cookies and persistent cookies. A persistent cookie remains on your hard drive after you close your browser. Persistent cookies may be used by your browser on subsequent visits to the Site. Persistent cookies can be removed by following your web browser’s directions. A session cookie is temporary and disappears after you close your browser. You can reset your web browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of the Site or services may not function properly if the ability to accept cookies is disabled.

Clear Gifs Information

When you use the Site or services, we may employ clear gifs (a.k.a. Web Beacons) which are used to track the online usage patterns of our users anonymously. No PII from your account is collected using these clear gifs. In addition, we may also use clear gifs in HTML-based emails sent to our users to track which emails are opened by recipients. The information is used to enable more accurate reporting, improve the effectiveness of our marketing, and make this Site better for our users.

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Information Sharing and Disclosure

We do not sell or rent your personal information or share your PII with other people or nonaffiliated companies, except with your permission, or under the following circumstances:

Third-Party Service Providers

We contract with companies, contractors or individuals that provide administrative and support services to us such as webhosting, web analytics (including analysis of online activity over time and across websites), mailing, emailing, and other communications, marketing, administering our programs and operations, fulfilling your requests and orders, performing warranty work, administering promotions and surveys, data management, or processing any other information on our behalf to provide services available at our Site. We may store Personal Data in locations outside the direct control of William Lyon Homes (for instance, on servers or databases co-located with hosting providers). These service providers only receive PII, if such information is needed to perform their function(s) or services, and they are not authorized to use any PII for any purpose(s) other than the purpose(s) set forth by William Lyon Homes.

Parties Related to your Transaction or Potential Transaction

We may also share your PII with other third party companies to help facilitate your transaction with us or assist you before, during or after a purchase. For example, we may share your PII with lenders or other financial service providers to ensure you qualify for a purchase or to assist you with financing on a purchase. We may also share your PII with the master developer of the relevant community so that it can provide you with information about other developments within that community. We may share your PII with the applicable homeowners associations and/or condominium associations and their agents. In addition, we may share your PII with third party contractors or subcontractors, in response to any request you make to us regarding your warranty. Finally, if necessary, we may provide your contact information to third party service providers (such as electric utility providers, gas companies, painters, land developers and telecommunications providers) who may be able to assist you with certain needs you may have, or issues that may arise, before or after your purchase.

Special Events, Promotions and Partnerships with Third-Parties

From time to time, we may also join with third parties to provide specific services or products, special events or promotions (such as surveys, contests or sweepstakes). If you choose to sign up for such services, order these products, or participate in a special event or promotion, William Lyon Homes may share your PII with third party partners. We will share only the information that is necessary for the third parties to provide these services or products or otherwise participate in or administer the applicable event.

Compliance with Law and Fraud Protection

We may, and you authorize us to, use and disclose any information: (1) we deem necessary, in our sole discretion, to comply with any applicable law, regulation, governmental request or legal process served on us or our affiliates; (2) to investigate, prevent or take action regarding suspected or actual illegal activities and to resolve consumer disputes or inquiries; (3) to enforce our Terms of Use, take precautions against liability, investigate and defend ourselves against any third-party claims or allegations, assist government enforcement agencies, or protect the security or integrity of our Site; (4) to exercise or protect the rights, property, or personal safety of William Lyon Homes , our users or others; (5) to other companies and organizations for consumer reporting, credit fraud protection and risk reduction; and (6) to enforce any agreement we have with you.

Business Transfer or Sale

As we develop our business, we may buy or sell assets or business offerings. User, email, and visitor information is generally one of the transferred business assets in these types of transactions. We may also transfer such information in the course of corporate divestitures, mergers, dissolution, joint ventures or reorganization.

We fully cooperate with law enforcement agencies in identifying those who use our Site or services for illegal activities. We reserve the right to report to law enforcement agencies any activities that we in good faith believe to be unlawful, as determined in our sole discretion. Release of your Personal Data for security purposes, as described in this Policy to any person or entity under any circumstances, including, without limitation, in connection with any government investigation or litigation, shall be based on a determination made solely by us, exercising our own discretion, permission for which is expressly granted by you to us in accordance with this Policy.

For your convenience, you may consult the chart below to see what information we disclose to third parties and what categories of information we have disclosed in the prior 12 months.

Category

What We May Disclose

What Kind of Third Parties Do We Disclose Your Information to?

Business Purpose for Disclosure

Identifiers.

A real name, alias, postal address and email address.

We disclose this information to escrow agents, lenders, contractors, subcontractors, and, with your consent, community services like Front Steps.

We disclose this information so these parties know who you are, and how to reach you for the purposes of a transaction between you and William Lyon Homes.

We may also disclose this information to contractors and subcontractors so they can contact you and respond to requests for warranty work.

Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)).

A name, address, or telephone number.

We disclose this information to escrow agents, lenders, contractors, subcontractors, and, with your consent, community services like Front Steps

We disclose this information so these parties know who you are, and how to reach you for the purposes of a transaction between you and William Lyon Homes.

We may also disclose this information to contractors and subcontractors so they can contact you and respond to requests for warranty work.

Protected classification characteristics under California or federal law.

Age (40 years or older), marital status, veteran or military status.

We disclose this information to escrow agents, lenders, contractors, subcontractors, and, with your consent, community services like Front Steps

We disclose this information so these parties know who you are, and how to reach you for the purposes of a transaction between you and William Lyon Homes.

We may also disclose this information to contractors and subcontractors so they can contact you and respond to requests for warranty work.

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Non-Personally Identifiable Information

We may also collect, share or transfer Device Information and Usage Data in aggregated, anonymized form with or to our affiliates, licensees, partners and service providers for administrative, analytical, research, optimization, and security purposes, but no such information will be linked with your Personal Data or be used to identify or contact you.

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Targeted Advertising

We engage certain third party ad networks to serve advertisements on our behalf across the Internet and to provide analytics services. These entities may utilize cookies (including within the ads) to collect Device Information and Usage Data from you such as your IP address, web browser, pages viewed, time spent on pages, how you use our Site, any links you click on, and conversion information. This information may be used by us and others to, among other things, analyze and track data, determine the popularity of certain content or products, measure the effectiveness of ad campaigns, determine the proper amount of repeat views of a given ad, and deliver advertising and content targeted to your interests on our websites and other websites (also known as “interest-based advertising”).

To learn more about advertising networks and interest-based advertising, visit the Digital Advertising Alliance at www.aboutads.info/choices or the Network Advertising Initiative at www.networkadvertising.org/choices.

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Data Retention

We reserve the rights to retain information as necessary to improve our Services, for any business purpose, as required by law, and respond to legal requests. You may have the opportunity to opt-out of certain communications. Please be aware this may take several hours to be reflected. In addition, we reserve the right to display images of the interior of any of our model homes, to market our homes and promote our services. These homes may have similar or identical layouts to your own home.

Upon an event requiring deletion of your account data under law, we delete all of the above-mentioned data in our possession within a reasonable timeframe. We generally do not verify the correctness of personal data unless it is part of a transaction between a homebuyer and William Lyon Homes.

In some cases, we may not be able to delete your personal information, and will retain and use your information as necessary for legitimate business purposes, to comply with our legal obligations, resolve disputes, enforce our agreements, and comply with technical and legal requirements and constraints related to the security, integrity and operation of William Lyon Homes. We take reasonable steps and appropriate measures to protect data from loss, misuse, unauthorized access, disclosure, alteration, and destruction.

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Your Choices, Opting-Out, Reviewing or Making Changes to Your Information

At various times during your use of the Site, you may be presented with the ability to request to receiving newsletters, emails, push notifications or other communications from us, including those about projects you are interested in and other communications that are promotional in nature. If you do not want to receive such communications, do not opt in. Alternatively, if you initially decide to receive communications from us but at a later date wish to remove your information from our database, you can do so by using the unsubscribe link at the bottom of our communications. You may also at any time opt out of receiving communications from us by emailing privacy@lyonhomes.com and noting “OPT OUT” in the subject line of your email. Opting out may prevent you from receiving email messages regarding updates, improvements, promotions or offers.

Please note that even if you unsubscribe or opt out from our communications, we may still need to contact you with important information related to your account and your purchases. For example, even if you have unsubscribed from our promotional emails, we will still send you required legal notices or alert you to changes to our Terms of Use or Privacy Policy.

To the extent you are receiving SMS Messaging from William Lyon Homes, you may opt out by replying to any message we send you with the word “STOP” or by contacting us at the phone number listed below. To the extent you receive notifications from any of our applications, you may opt out of receiving push notifications on your mobile device through your account and device settings.

NOTE: Please allow up to fifteen (15) business days for us to process your request. We may continue to send you transactional or operational communications.

You can ask to review, update or make changes to the Personal Data we maintain about you at any time by sending a written request to the postal or email address set out below, or by following the instructions in any promotional email you receive from us. We may take a reasonable period of time to respond. If you request the deactivation or change of information on our system, such information may be retained in our backup systems for a period of time subject to technology restrictions, or as a precaution against systems failures. Some information may be retained for longer periods as required by law, contract or auditing requirements or as otherwise described in this Policy.

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How We Protect Your Information

The security of your PII is important to us and William Lyon Homes uses commercially reasonable physical, managerial, and technical safeguards to preserve the integrity and security of your PII consistent with industry standards. Please remember, however, that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially reasonable means to protect your PII, we cannot ensure or warrant the absolute security of any information you transmit to William Lyon Homes or the Site, and you do so at your own risk. Once we receive your transmission of information, William Lyon Homes makes commercially reasonable efforts to ensure the security of our systems. However, please note that this is not a guarantee that such information may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards. While we strive to protect your PII and privacy, we cannot guarantee the security of any information you disclose online.

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Links to Other Sites and Social Media

Portions of our Site may provide links to third party websites, which websites have their own privacy policies. We are not responsible for the practices employed by these third party websites linked to or from our Site nor the information or content contained therein, and we make no warranty, either express or implied, concerning the content of any such site, including the accuracy, completeness, reliability, or suitability thereof for any particular purpose, nor do we warrant that any such site or content is free from any claims of copyright, trademark, or other infringement of the rights of third parties, or that any such site or content is devoid of viruses or other contamination. William Lyon Homes may provide links to other websites to you solely as a convenience, and the inclusion of linked sites does not imply endorsement by William Lyon Homes of any of the linked sites. Please remember that when you use a link to go from our Site to another website, our Policy is no longer in effect. Your browsing and interaction on any other website, including those that have a link on our Site, is subject to that website’s own rules and policies. Please read over those rules and policies before proceeding. We do not ensure the security of your Personal Data if you visit websites not belonging to William Lyon Homes. We further reserve the right to terminate a link to a third party site at any time.

We sometimes use third party social media content we obtain from social media platforms such as Twitter, Pinterest, Facebook and Instagram on our Site. The privacy protections provided on these third party social media platforms and sites are not part of our Policy and may differ from the privacy protections described in this Policy. If you upload content related to William Lyon Homes or our products on third party social media platforms or sites that share information with the general public, user community, and/or other third party sites, it may be used or shared by us on our Site or our social media platforms to promote our William Lyon Homes products and services. Consequently, you should review the privacy policies of these third party sites before using them and ensure that you understand how your content may be used.

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Compromise of Personal Data

In the event that Personal Data is compromised as a result of a breach of security, William Lyon Homes will promptly notify those persons whose Personal Data has been compromised, in accordance with the notification procedures set forth in this Policy, or as otherwise required by applicable law.

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Notification Procedures

It is our policy to provide notifications, whether such notifications are required by law or are for marketing or other business-related purposes, to you via email notice, written or hard copy notice, or through conspicuous posting of such notice on our Site page, as determined by William Lyon Homes in its sole discretion. By providing William Lyon Homes your email address, you consent to our use of your email address to send you Site and service-related notices, including any notices required by law, in lieu of communication by postal mail provided that we reserve the right to determine the form and means of providing notifications to you, provided that you may opt out of certain means of notification as described in this Policy.

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Children Under the Age of 18

Our Site contains general information and is not intended for nor directed toward children under 18 years of age. We do not knowingly collect PII from children under 18. If you are under 18, please do not use or provide any information on this Site or on or through any of its features, use any of the interactive or public comment features of this Site or provide any information about yourself to us, including your name, address, telephone number or email address. If we learn we have collected or received PII from a child under 18 without verification of parental consent, we will delete that information. If you believe that we may have any information from or about a child under 18, please CONTACT US.

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California Residents: Your California Privacy Rights

California Civil Code Section 1798.83 permits users who are residents of the state of California to request information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please fill out the form here, contact us at privacy@lyonhomes.com or call us at our toll-free line at 949-833-3600.

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California Do Not Track Disclosures

California Business & Professions Code Section 22575(b) (as amended effective January 1, 2014) provides that California residents are entitled to know how a website operator responds to “Do Not Track” (DNT) browser settings. DNT is a feature offered by some browsers which, when enabled, sends a signal to websites to request that your browsing is not tracked, such as by third party ad networks, social networks and analytic companies. We do not currently take actions to respond to DNT signals because a uniform technological standard has not yet been developed. We continue to review new technologies and may adopt a DNT standard once one is created. For information about DNT, please visit: www.allaboutdnt.org.

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California Residents: Your Request Rights

If you are a California resident, you should be aware that you have certain special rights regarding your information.

1) If you are a California resident, you may request that we disclose the following:

  1. The categories of personal information we have collected about you. These are detailed above.
  2. The categories of sources from which the personal information is collected. These are detailed above.
  3. The business or commercial purpose for collecting or selling personal information. These are detailed above.
  4. The categories of third parties with whom we share personal information. These are detailed above.
  5. The specific pieces of personal information we have collected about you.

You can make any of these requests by filling out the form here, by emailing us at privacy@lyonhomes.com, or by calling us at 949-833-3600 .

2) If you are a California resident, we are obligated to make additional disclosures if we choose to sell or share your data for business purposes. While we do not sell your personal information, we may disclose your PII to third parties in the ordinary course of business. Following this, we will disclose the following at your request:

  1. The categories of personal information that the business collected about you.
  2. The categories of personal information that the business sold about you and the categories of third parties to whom the personal information was sold, by category or categories of personal information for each third party to whom the personal information was sold.
  3. The categories of personal information that we have disclosed about you for a business purpose.

You may request the above information at least twice per 12 month period. We will ask for some verification to comply with this request in order to protect your privacy.

3) If you are a California resident, you may also make a request to delete the information we have collected about you.

You can submit a request concerning disclosures or deletion of your information by filling out the form HERE, by emailing us at privacy@lyonhomes.com, or by calling us at 949-833-3600 describing your request(s). We will need your Name, email address, and confirmation that you live within California to respond to your request. If you have purchased one of our homes, we may also require that you provide us with your address. Alternatively, if you have done business as an individual or as a partnership with us, we may request confirmation of this as well. We will require you to verify your identity by clicking a hyperlink that we send to the email address you provide us and you will have 24 hours from our submission of the email to confirm your identity. Depending on the nature of your request, we may also require that you answer any questions we deem appropriate reflecting PII that you have previously provided to us. These requests are free and may be made twice a year, though we reserve the right to implement a reasonable fee for excessive or complex requests you may submit.

4) In addition, you always have certain rights to opt-out of communications and marketing with William Lyon Homes. For more detail on your opt-out rights and how to opt-out, please click here.

We cannot treat you differently due your exercise of these rights. If you wish, you can also designate a third party to make requests under the California Consumer Privacy Act on your behalf.

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FOR NEVADA RESIDENTS

If you are a Nevada resident, Nevada law may provide you with additional rights regarding our use of your personal information. To learn more about your Nevada privacy rights, see the following portions of this Privacy Policy.

This notice for Nevada residents supplements the information contained in the previous portions of this privacy policy and applies solely to all visitors, users, and others who reside in the State of Nevada. We adopt this notice to comply with the Nevada Privacy Law and any terms defined in the Nevada Privacy Law have the same meaning when used in this notice.

The Nevada Privacy Law provides Nevada residents with specific rights regarding their personal information. This section describes your rights and explains how to exercise those rights.

Personal Information Sales Opt-Out Rights

You have the right to direct us to not sell your personal information we have collected or will collect at any time (the "right to opt-out"). The categories of covered information we collect are as follows:

  • Your first and last name.
  • Your home or other physical address which includes the name of a street and the name of a city or town.
  • Your electronic mail address.
  • Your telephone number.
  • Your social security number.
  • An identifier that allows you to be contacted either physically or online.
  • Any other information concerning you collected from your through the Website or a online service and maintained by William Lyon Homes in combination with an identifier in a form that makes the information personally identifiable.

To exercise the right to opt-out, you (or your authorized representative) may submit a request to us here.

Once you make an opt-out request, you may change your mind and opt back in to personal information sales at any time by emailing William Lyon Homes at privacy@lyonhomes.com.

You do not need to create an account with us to exercise your opt-out rights. We will only use personal information provided in an opt-out request to review and comply with the request.

We endeavor to respond to an opt-out request by Nevada residents within sixty (60) days of its receipt. If we reasonably believe we require more time (up to 30 days), we will inform you of the extension period in writing.

If you have an account with us, we will deliver our written response to that account. If you do not have an account with us, we will deliver our written response by a secured portal we give access to through your email.

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IMPORTANT INFORMATION FOR NON-US RESIDENTS

Although our Site is accessible throughout the world, our Site is designed for and targets U.S. audiences, and is generally governed by and operated in accordance with the laws of the United States. William Lyon Homes products, services and offers may not be available in your state or community. The information on our Site is not an offer of products or services where William Lyon Homes is not doing business or where prohibited by law. We make no representation that our Site is operated in accordance with the laws or regulations of, or governed by, other nations, and we do not warrant or imply that our Site or content/materials on our Site are appropriate for use outside of the United States.

Rights of EEA Residents

This section of the Privacy Policy is applicable to residents of the EEA, which consists of the member states of the European Union. This section also applies to residents of Switzerland and, in the event of its departure from the EU, residents of the United Kingdom. Residents of the EEA, UK and Switzerland are referred to here as “EEA Residents.”

From May 25, 2018, all processing of Personal Data of EEA Residents is performed by us in accordance with the General Data Protection Regulation (2016/679) of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons regarding the processing of Personal Data and on the free movement of such data (“GDPR”).

Under the GDPR, we are both the controller and a co-processor of the Personal Data of EEA Residents. Our purpose for collecting and processing Personal Data from EEA Residents is to provide them with the features and functionalities of our Site and information regarding our Site and services. The legal basis for collecting Personal Data is to fulfill the purposes of your requests, provide you with the services you’ve requested and make available the Site and its related features and functionality. We also rely on your consent to receive information about our Site. You may withdraw consent from receiving marketing and promotional communications by clicking the “Unsubscribe” link on the communication or sending an e-mail to privacy@nwhm.com with the subject line “Opt Out.” If EEA Residents do not provide Personal Data to us or withdraw consent for processing such Personal Data, we may not be able to provide such residents with certain features or functionalities of the Site or information regarding the Site.

EEA Residents may obtain information about the Personal Data that we hold about them by contacting us at privacy@lyonhomes.com.com.

International Data Transfers

If you are resident outside the United States, including in the EEA, we transfer Personal Data provided to you for processing in the United States. Under the GDPR, we are considered a “controller” and a “co-processor” of the Personal Data of EEA Residents. By providing Personal Data to us for the purpose of using the Site, you consent to the processing of such data in the United States. The transfer of your Personal Data to the United States is necessary for the performance of a contract between you and us for your use of the Site.

Please note that the United States does not have data protection laws equivalent to those in the EEA and other jurisdictions.

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Changes to Our Privacy Policy

We reserve the right to change or modify our Privacy Policy. Please revisit our Privacy Policy from time to time for changes and updates. The date the Policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting our Site and this Policy to check for any changes.

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Questions and Suggestions

If you have any questions about this Privacy Policy, the practices of this Site, your dealings with this Site, or wish to update us with your preferences, you may contact us using one of the following methods:

  • Call: 949-833-3600
  • Email: privacy@lyonhomes.com
  • Send mail to: William Lyon Homes, 4695 MacArthur Court, 8th Floor, Newport Beach, CA 92660 Attn: Privacy Officer.

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